Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, here’s how our return process works:

1. Return Period

• Items can be returned within 10 days of the delivery date.
• Returns requested after this period may not be accepted.

2. Condition of Items

• Items must be unworn, unwashed, and in their original condition.
• All tags and packaging must be intact.
• Items with signs of wear or damage may not be eligible for return.

3. Return Process

• To initiate a return, contact our customer support at [info@kelonbro.com].
• Please include your order number and reason for return.
• Once approved, you will receive instructions on how to send the item back.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
• We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refunds

• Refunds are processed after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to appear in your account.

6. Exchanges

• We do not offer direct exchanges. Please return the unwanted item and place a new order for the desired item.

7. Non-Returnable Items

• Sale items, underwear, and accessories are not eligible for return unless defective or damaged.