Return policy

Overview

At Kelonbro, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

Return Policy

1. Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in the same condition that you received them, and in their original packaging.
• Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and digital downloads.

2. Non-returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Return Process:

• To initiate a return, please contact our customer support at info@kelonbro.com with your order number and the reason for the return.
• Our support team will provide you with a return authorization and instructions on how to send your item back to us.

4. Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.