Refund policy

Refund Policy

1. Refund Eligibility:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.

2. Refunds (if applicable):

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

3. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@kelonbro.com.

Exchanges

1. Exchange Eligibility:

• We only replace items if they are defective or damaged.
• If you need to exchange it for the same item, send us an email at info@kelonbro.com and we will provide further instructions.

Contact Us

If you have any questions on how to return your item to us, contact us at info@kelonbro.com.