Cancellation policy

Cancellation policy

Kelonbro Cancellation Policy

Introduction

At Kelonbro, we strive to provide our customers with the best shopping experience. We understand that there may be instances where you need to cancel an order. This Cancellation Policy outlines the terms and conditions under which cancellations can be made.

Order Cancellation

1. Cancellation by Customer

a. Before Shipment:

  • If you wish to cancel your order, please do so before the order is shipped. You can cancel your order by contacting our customer support team at info@kelonbro.com or through your account on our website.
  • If your order has not been processed for shipment, we will cancel it and initiate a full refund to your original payment method within 5-7 business days.

b. After Shipment:

  • Once the order has been shipped, cancellations are no longer possible. However, you may still return the product in accordance with our Return and Refund Policy.

2. Cancellation by Kelonbro

a. Stock Unavailability:

  • Kelonbro reserves the right to cancel any order if the product is out of stock or if there are issues with your payment method. In such cases, you will be notified via email, and a full refund will be processed to your original payment method within 5-7 business days.

b. Fraud Detection:

  • If we suspect any fraudulent activity, we reserve the right to cancel the order. You will be notified, and a refund will be processed as per our discretion.

Non-Cancellable Items

Certain items are non-cancellable and non-returnable. These include:

  • Customized products
  • Perishable goods
  • Products marked as final sale

Refunds

  • Refunds for cancelled orders will be processed within 5-7 business days to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions or need assistance with your order cancellation, please contact our customer support team:

Email: info@kelonbro.com

Changes to This Policy

Kelonbro reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation practices.